Our long-term partnership with industry expert Microsoft Corporation, allows us to provide a full spectrum of top-quality IT services.
Microsoft Solutions form a core component of Softline’s business across the globe and in Egypt. Our long-term partnership and relationship with Microsoft enables us to provide a full spectrum of Microsoft services to our customers ranging from simple point product implementations to a complex solution comprising multiple Microsoft products to consulting on choice of the right solution and pilot implementations to post-implementation support and maintenance services.
Our technical crew has deep expertise in Microsoft products and solutions and the ability to implement complex solutions anywhere in the world.
PUBLIC AND PRIVATE CLOUD
As Cloud becomes the new foundation of IT infrastructure, organizations face a challenge of evaluating which parts of their legacy applications and data to move to the cloud, which to retain on-premise and which to change to newer versions more compatible with cloud. Migration to the cloud is the new need of the hour for businesses.
Softline offers easy and secure migration from legacy tools to Office 365 which combines productivity and collaboration cloud services (Exchange, Skype, SharePoint) with the Office Professional suite. We help customers to evaluate and get the right mix between cloud and on-premise applications and data.
Softline’s O365 services include:
Migration Services – Multi-Platform
Managed Services for O365
Onsite Dedicated Helpdesk
End-user migration services
Roadmap / Tenant assessment
Softline deploys flexible high-performance private cloud infrastructures powered by Windows Server and System Center. Microsoft System Centre 2016 delivers a simplified datacentre management experience helping customers to be in control of their private cloud infrastructure. Building on previous versions, the software extends capabilities with Microsoft Operations Management Suite to give customers visibility and control of data and applications across multiple systems.
Softline works on the Microsoft Server and System Centre foundation helping customers with:
Enhanced Performance and Usability through easier and simplified consoles and workflows incorporating templates and alerts.
Deployment and Management Support for heterogenous environments including Linux and VMWare in addition to Hyper-V.
Extend Management to Cloud by integrating Operations Management Suite giving a true hybrid experience.
Softline also works extensively with Microsoft Forefront Identity Manager automating user access rights and identity management in heterogenous environments.
Softline’s expertise in Microsoft technologies and solutions for cloud migration means that customers can get:
Increased flexibility of IT infrastructure, reduced downtime, rich corporate mobility tools
Guaranteed IT services uptime even under heavy workload
Secure data storage and processing
Better hardware utilization ratio
Faster application and services deployment
Businesses are now realizing the power of cloud infrastructure and migrating more and more of their applications and data on to the cloud. The challenge faced by organizations is the choice of which cloud infrastructure to adopt as their platform of choice.
Softline believes strongly in the power of Microsoft Azure and has skills and expertise to help customers migrate and adopt the infrastructure seamlessly.
With over 69 products on Azure platform – Virtual Machines, App Service, SQL database, Storage, DocumentDB, Backup, Visual Studio Team Services, IoT Hub. Site Recovery, Machine Learning and many more – Microsoft Azure is a growing collection of integrated cloud services that developers and professionals can use to build, deploy and manage the application through a global network of over 38 datacentres.
Microsoft Azure has more industry certifications than any other cloud and over 90% of Fortune 500 companies use it as their platform of choice.
Softline’s deep relationship with Microsoft ensures that we get the latest updates and training for our technical resources to give our customers the best experience and seamless transition to Azure.
Softline’s Cloud Services based on the Azure platform offers:
Work Load Migration
Azure Migration / Deployment Planning
Azure Resources Management
Identify VHD Copy Vs Fresh Setup Approach
VHD Migration tools for Windows/Linux
Copy VHD files if any to Azure
Allocate Storage as per need
Setup Virtual Networks as per policies
Setup Security end point configurations
Setup Additional Services as per requirement
Assessment of Existing Workloads
Network & Security Dependencies
Identify IaaS and PaaS workloads
Mapping to Azure Resources
Sizing of IaaS and PaaS Components
Setup Monitoring end points
Setup Alerts on Azure Portal
Configure OMS if needed
Leverage Azure Automation if needed
Setup Backup and Restore Policies
Provision New VMs/Networks/Storage as required
Scale Up/Scale Down operational support
SQL SERVER CONSOLIDATION & OPTIMISATION
Installations of Microsoft SQL Server have increased substantially over the last few years with it becoming almost the database management system of choice for custom-built and pre-packaged applications due to its affordable pricing and value-for-money with its rich feature set. This popularity of SQL Server, however, has also resulted in a sprawl of installations in a corporate environment with different divisions and departments implementing the db server on their own dedicated hardware servers.
The SQL Server Sprawl results in standardization issues, security holes, increase in expenses due to the unknown number of hardware and licenses operating in the infrastructure and the risk of un-coordinated installations.
Softline can help businesses save money, optimise licensing and administration costs and achieve higher RoI from their SQL installations leveraging the deep technical knowledge and expertise based on our relationships with Microsoft.
Softline works closely with our clients to:
Understand the existing SQL Server installations in the infrastructure.
Analyze the existing SQL sprawl and reasons for the same.
Recommend an ideal consolidation plan based on
Physical: Multiple databases into one database, Multiple databases into single instance, Multiple instances into single physical server
Virtual: Hypervisor based consolidation by converting physical systems hosting the multiple SQL installations into virtual machines.
Migration: Move the SQL databases from on-premise hardware installations to Azure cloud platform
Hybrid: A combination of on-premise and Azure cloud based installations.
Implement a complete SQL Consolidation project end-to-end and delivering the desired results.
Work is no longer restricted to an office space or to a single location. Companies, in today’s world, are dispersed entities across multiple locations and geographies with employees, partners, stakeholders and at times customers needing to connect with each other across devices, networks and regions. Traditional means of silo communication modules – phone, email, calendar, chat messaging, video communication – operating independent of each other no longer serve the purpose for businesses that need to be agile and innovative at all times.
Unified Communication breaks down the barriers between traditional independent silo communication operations and gives the users an ability to connect seamlessly with each other on any mode of communication from any location on any device or network.
Microsoft’s vision of Unified Communication puts people at the center giving a rich seamless communication experience across email, IM, voice, data, video and conferencing unifying communications with business processes and applications making people more productive and organizations more efficient.
Softline has helped many customers across the globe migrate from their traditional independent communication platform to a single unified communication platform based on Microsoft technologies. Softline’s relationship with Microsoft and expertise in the technology ensures that we can provide an integrated solution combining Skype for Business/Lync, Sharepoint, Exchange and Office 365 to customers helping them to lower complexity, reduce their costs and provide them with a single workflow for better user experience.
One of the main tasks of IT team in any organisation is to help provide a secure platform for collaboration where diverse team members – employees, partners, customers, stakeholders - sitting in multiple locations and offices can co-ordinate and collaborate seamlessly as if they are sitting in one location.
Softline helps customers to achieve this vision with Microsoft SharePoint technology helping individuals, teams and organisations to intelligently discover, share and collaborate on content from anywhere in the world on any device.
Softline has helped many customers across geographies to leverage SharePoint technology and build collaboration platforms like:
Corporate Intranet Portal
A corporate intranet portal is like a meeting room or a seminar that everyone attends and where they can find news, announcements, scheduled tasks and variety of internal corporate information that they may need to get their job done.
Efficient communications without geographical and organizational limitations
Unified access to all internal corporate services with search, version management, workflows, tasks to name a few
Feedback on the latest and the most vital ideas, proposals, and information materials
Document Storage and Workflow
SharePoint can be used as an internal document storage location where all team members and employees can store and share their documents rather than keeping them in their individual hard drives. Documents stored on SharePoint can be accessed by anyone at any time on any device, if they have the permission to do so. Team members using SharePoint can also work on documents simultaneously and save their edits so that everyone can see, view and work on the latest versions of the document. Softline also helps to set up a complete workflow for document management.
SharePoint can be used as a collaboration engine within the organisation with teams working on projects and documents in real time with the ability to access the latest information and version of the documents at any time from any location on any device across any network. Softline helps customer to leverage the power of “any” available on SharePoint to make them more productive and efficient.
Softline also helps customers to build controlled extranets where access can be given to third party contractors or partners to upload or share information and documents in a secure manner.
Content Management System
Softline has helped customers build a robust content management system for their external websites on the SharePoint platform. Using the platform, customers can give access to select people in their organization to make changes to the external website in a secure manner.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Customer satisfaction is no longer the benchmark for businesses to attain in today’s agile, dynamic and fast paced world. The new benchmark is Customer Delight.
A strong and robust CRM solution can help organisations manage the entire customer lifecycle from identification to acquisition and if need be separation ensuring that the customer gets the best experience at all times.
Softline helps customers build a robust CRM platform based on Microsoft Dynamics. We offer a complete service package for implementing Microsoft Dynamics CRM, from initial inspection and implementation to training, technical support and hosting.
At Softline, we not just help customers with implementation of individual Microsoft Dynamics components as below but also have the expertise and knowledge to help build an integrated platform combining all the components and also develop add-ons, if needed:
Dynamics 365 for Sales: Turn relationships into revenue with digital intelligence in every deal
Dynamics 365 for Customer Service: Earn customers for life with world class customer service
Dynamics 365 for Operations: Make data driven decisions for smarter, more efficient operations
Dynamics 365 for Field Service: Optimise your scheduling and use predictive tools to master the service call
Dynamics 365 for Project Service Automation: Create more profitable customer relationships using intelligent tools
Dynamics 365 for Marketing: Deliver powerful customer experiences
Dynamics 365 for Customer Insights: Give employees the relevant insights they need to better understand and engage with customers
Softline has helped customers in multiple industries to adopt and adapt Microsoft Dynamics platform to their own specific industry needs:
Construction and Real Estate development
Wholesale and distribution
ENTERPRISE MOBILITY + SECURITY
In today’s mobile-first cloud-first world, it is critical for organisations to provide secure access to employees to corporate applications and data from any device. Softline helps customers on their digital transformation journey with freedom and peace of mind working on the Microsoft Enterprise Mobility Suite.
Microsoft’s Enterprise Mobility Suite is a flexible and comprehensive solution that offers a holistic identity-driven protection helping organizations not only protect themselves but also identify breaches before they happen. Microsoft’s Enterprise Mobility + Security solution provides a holistic framework to protect your corporate assets, whether they are on-premise, on your mobile devices or on the cloud.
With Identity driven security and features to manage mobile productivity, Microsoft EMS is the only flexible and comprehensive solution that is more secure, protects Office better, is simple and just works and offers a great value for your investment.
Build on years of experience, expertise and knowledge; Softline solution architects and technical experts help build Enterprise Mobility Solutions that integrate with Microsoft Enterprise Mobility Solution with the necessary hardware and software to help protect and empower the connected organisation.
INFRASTRUCTURE MONITORING AND MANAGEMENT
With the growth in business comes an increase in the employees and IT infrastructure. New applications, software and solutions are added to the infrastructure and management of the infrastructure becomes more and more complex. Organisations end up spending a lot of time on managing the complexity rather than focussing on optimizing the infrastructure and deriving maximum benefits from it.
Solutions powered by Microsoft System Centre help organisation to monitor infrastructure resources – whether deployed within the datacentre, physical, virtual or on the cloud – and workloads and applications from a single console. With one source of health information for the IT environment, organisations can optimise their operations and reduce response time to issues before they lead to downtime and loss of productivity.
Cross platform monitoring with the ability to monitor environments across UNIX, RedHat/SUSE Linux, Oracle Solaris, HP-UX and IBM AIX environments as well.
Flexible enterprise-scale monitoring and fault-prevention functions
Availability of business-critical application and services due to the best-of-breed of performance monitoring and diagnostics functionality for .NET and JEE applications
Holistic and unified view of the blend of data centers, public and private clouds
Centralize deployment and configuring of business applications and system software, matching licenses and installations
Heterogeneous IT infrastructure management, including mobile devices and apps
Simplification of infrastructure, TCO reduction
Compliance to regulations and corporate standards
Prompt and timely support via self-service portal
Redused time to resolution due to detailed monitoring capability
Optimization of workflow and accelerated request resolution due to templates that efficiently guide IT specialists with pre-configured request resolution maps
The Azure platform provides an opportunity to solve the tasks of the IT service and business, providing access to virtually unlimited virtual computing resources and more than 100 preconfigured services.